Approach to Conversational Capacity
We improve your team’s performance by strengthening their ability to address their most pressing challenges.
Our unique approach centers on building Conversational Capacity – the ability to have open, balanced, learning-focused dialogue under pressure.
It’s a pivotal competence. A team with high conversational capacity can perform well, remaining on track even when dealing with their most troublesome issues. A team lacking that capacity, by contrast, can see their performance derail over a minor disagreement.
Consider how quickly and consistently your team or organization handles problems:
- Are people able to raise their hand and call attention to their concerns and opportunities for improvement, or do they hold back for fear of the reactions they’ll provoke?
- How quickly and effectively are problems addressed once they are raised?
- How much money and morale would you save if you improved how your team did both?
Our methods will help you diagnose your core challenges, identify high leverage strategies for dealing with them, and provide lasting frameworks, tools, and skills for building your team’s capacity to effectively implement those strategies.
Our approach focuses on building teams, projects, and organizations with the following characteristics:
Resilience: They weather adversity and engage tough challenges with greater focus, confidence, and presence of mind.
Competence: They more skillfully implement plans, projects, strategy, and change because they solve problems and make decisions with more speed, clarity, and efficacy.
Agility: They adapt to shifting circumstances more deliberately and proficiently.
Health: They’re more humane and effective, because they actively cultivate an environment that is good for people and for business (no matter what business they’re in).
Fairness: They conduct their business in a fair, transparent, and meritocratic way.
Commitment: They generate more robust engagement, which leads to higher levels of internal commitment to the organization and its objectives.
Excellence: They create a culture that not only attracts the best and the brightest people, but also encourages them to work at their best and their brightest.
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